Our policies, in plain wordsOur policies, in plain words.

10x passes are valid for 10 months and 20x passes for 20 months, from the day you buy them. Private Lesson 5-packs never expire.

A membership paid once starts on your first visit and runs for its 30, 90, 180 or 360 days. An auto-renew membership starts the day you pay and renews every 30 days, 90 days, 6 months or 12 months until you stop it.

Yes. For an auto-renew of 90 days or longer, we email you 30 days before it renews, with the date, the price and how to stop it.

Yes. Passes can be shared with friends and family. A membership is for one person.

All sales are final. What you have not used stays on your account until its expiry date, or we move it to another service.

Ontario law gives you 10 days to cancel a membership of $50 or more, counted from the day you receive your order confirmation. Email us within those 10 days to cancel, and we refund you within 15 days.

Yes, any time. Email us to start the hold: it begins on the date of your email. A hold is $12 for each 30 days.

Square charges again at the end of each paid term until you pause or cancel the payments, from the link on your confirmation. That stops the payments only, never the time you already paid for. There is no refund for part of a paid term.

Yes, for free, up to 24 hours before. Within 24 hours, or if you miss it, the lesson is charged in full, or one lesson is used from your 5-pack.

The lesson still ends on time.

Yes, for free, up to 24 hours before. Within 24 hours, or if you miss it, it is charged in full, because a coach comes in early to open the gym for you.

Nothing is charged when you book: the card only holds your spot. You pay on the day by the final number of kids, at least 8 for the Basic Package and 3 for a Mini party.

Moving your party is free up to 24 hours before, if a slot is open. If you cancel within 24 hours, or no one shows up, we charge half the Basic Package price to the card you booked with (for a Mini party, half the price of 3 kids).

Nothing is charged when you book. You pay on the day by the final headcount, at least 10 students. Teachers and volunteers come free.

If you cancel within 24 hours, or no one shows up, we charge half the price for up to 10 people to the card you booked with.

Weekly camps: two weeks' written notice for a full refund, minus a $20 transaction fee. With less notice, 15% of the price is kept.

P.A. Days: 24 hours' written notice, or 15% is kept.

Arrive 15 minutes early to sign in. Anyone more than 15 minutes late cannot join the class, but open gym is still there for you.

If we close or cancel a class, lesson, party or camp day, you choose a full refund or a new date.

Never. Gift cards carry no fees and cannot be exchanged for cash.

Sometimes, for our website and Instagram. If you or your child would rather not appear, tell the front desk and we will keep you out of them.

Only what you give us on your waiver, at checkout or when you register for camp, which we need to run the gym. Card payments are made on Square, so we never see your card number.

Your visits, classes, camps and bookings. If you tick the box, we also email you news and offers. We never sell or share your details.

Only if you accept the cookie bar. Then Google Analytics counts page visits, so we know which pages help. If you decline, nothing is sent.

Use the unsubscribe link at the bottom of any email from us.